Approved Operator of the British Parking Association
Tel:- 0333 577 6900

All Parking Services UK Ltd

Setting the Standard for the Rest

APS UK LTD PRIVACY NOTICE :– Personal Data and Full Process:-


Company Name :-


All Parking Services UK Ltd


Company Number :-


07896452, Registered in England and Wales


Registered Address :-


83 Ducie Street, Manchester, M1 2JQ


Data Protection Officer :-


[email protected]


Telephone Number :-


0333 577 6901

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Lawful Basis:-


By entering or remaining on the private land we monitor, may result in your personal data being obtained, retained and processed. The data processed may include, the vehicle registration number and images of the vehicle.


The purpose of the processing of data is:


  1. To ensure compliance with your obligations under the contract entered into when you

entered and remained on the private land and for the legitimate purpose of pursuing

the driver and/or any other party who may become liable for payment of any fees.

  1. To deter criminal activity on the private land and help detect crimes which have been

committed.


Our Lawful bases for processing data is:-


1. The processing is necessary for a contract which has been entered into.

2. There is a legitimate interest as details below:

a) To pursue motorists for unpaid parking tariff

b) To pursue motorist for unpaid parking charges


Where there is a fee which is payable we will request personal details of the registered keeper of the vehicle from the DVLA and other third parties (for example the registered keeper or hire companies where applicable) who may possess information which could assist in resolving any dispute.

Where your data is obtained it could be retained for 6 years where there is no unpaid fee. Where there is an unpaid fee the data will be held for sufficient time to enable the fee to be settled, by you or another person and resolve any dispute. However, your data will not normally be held for longer than 6 years. Examples of when we may hold your data for longer are:


  1. When there is an ongoing dispute which requires us to hold the data for longer than normal.
  2. Where a court order has been made allowing us to pursue outstanding money after the expiration of 6 years. 

Your personal data may be shared with third parties. This may include, debt recovery companies, solicitors and bailiffs to pursue any outstanding debts. If you decide to appeal a parking charge and we reject your appeal, then we will provide your registration number and parking charge number along with the time and date of the parking contravention to them. This is to allow you to contest the charge with an independent adjudicator.


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Please email us at [email protected] (ensure you provide proof of identification when emailing and mark the subject as Personal Data) if:


• You object to your personal details being processed, or

• You believe we hold the incorrect details for you and would like us to rectify the data

  hold, or

• You would like us to delete the data we hold for you, or

• You would like to restrict how e process your data, or

• If you entered into a contract with us and would like a copy of the data, we hold about

  you in a format which can easily be transferred to another provider.


Please note that you have the right to request the above, however when we receive your request we may object to your request if we do not agree with it. However, if you do make the request we will inform you if the request has been granted or not.


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The Process in Full:-


By parking your vehicle on the private land we maintain you agree to abide by all the terms and conditions specified on our signage. Breach of any term or condition will result in the driver being liable for a parking charge of £100.00. Parking charges are to be paid within 28 days.


Terms and conditions apply 24 hours a day, all year round. Where a parking charge becomes due an application will be made to the DVLA for the keeper’s details. Non-payment will result in additional charges which will be added to the value of the charge and for which the driver will be liable on an indemnity basis. Images may be captured and retained for enforcement purposes.


APS UK LTD are not liable for any loss or damage howsoever caused to any person or property whilst on the private land.


Data will initially be sought and will be obtained by APS UK LTD when a vehicle parking on private land breaches the terms and conditions stipulated for each individual area. Rules and regulations for each area will be specified on all signage. The data is necessary to be retained for enforcement purposes. Where a PCN becomes due, an application may be made to DVLA for the vehicle keeper details to allow notices to be sent through the post.


APS UK LTD use handheld devices / camera to take photographs of any vehicle which has parked on private land without following the rules and regulations of the sites monitored. Registration and vehicle details are also taken where the contravention has taken place. This is uploaded onto the back office system.


Personal Data at this point: Photographs of vehicle and vehicle registration:-


APS UK LTD have signed agreements in place with all landowners. Parking operative will take photos of the parking breach recording the time and date of the contravention, this insures we have everything we need to back up a parking charge notice. You can see any photos relating to your charge by putting your REGISTRATION/REFERENCE PARKING CHARGE NOTICE by e-mailing [email protected]


The Parking Charge Notice (Postal):-


Parking Charge Notices are not issued to windscreen NPM send Postal PCN’s. As a minimum the notice has to say: when and how the parking contravention took place; the time and date when the notice was issued; how much is due; what (if any) discount is applied for prompt payment of the charge; how and to whom to make payment; and what the arrangements are for the resolution of disputes or complaints - this includes any internal arrangements offered by the parking operator as well as any independent appeals process. The contents of the notice to the registered keeper are essentially the same as a notice to the driver but must invite the registered keeper either to pay the unpaid parking charge or, if the registered keeper was not the driver of the vehicle at the time of the parking contravention, they may legally transfer the liability to the driver of the vehicle at that time.


Payment on Notice:-


Each PCN is £100.00, this amount is discounted to £60.00 if paid within 14 days from the date of the contravention. If full payment is made the PCN will be closed and no further action will be taken, all details will be removed from APS UK LTD system.


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Appeals:-


If the Registered Keeper/Driver wishes to appeal the PCN they may appeal. Appeals must be in writing either by post, write to: - Appeals, APS UK LTD, PO BOX 316, Lytham St Annes, FY8 1GJ or fill in the APS online appeals form @ www.allparkingservicesukltd.com or send an e-mail to [email protected]


The Registered Keeper/Driver should ensure to include the PCN number, vehicle registration, name and address in all communications as per the online form @ www.allparkingservicesukltd.com or @ [email protected]


If an appeal is made within the first 14 days of the date of the contravention, the Registered Keeper/Driver will be given an additional 14 days to pay the reduced amount of £60.00 from the appeal decline date if the appeal is declined.


APS UK LTD do not accept appeals over the telephone. Any personal data which is received via the post, once processed onto the computer system is then shredded and correctly disposed of.


Payments:-


Payments made before the 14-day deadline will be reduced to £60.00, after which it increases to £100. If the PCN remains un-appealed or unpaid after 28 days, it is sent to our debt collection department/agent to recover, additional charges will be added at this point.

If an appeal is accepted the parking charge notice will be cancelled and the Registered Keeper/Driver will be informed by either return letter or email all details will then be removed from the APS UK LTD system.

APS UK LTD only keep personal data in electronic format, no personal data is kept in paper format.


Agencies which are or may be involved


o All Parking Services UK Ltd (APS UK LTD)

o Driver Vehicle Licensing Authority (DVLA)

o British Parking Association (BPA)

o Debt Collection Agency

o Paypal

o Barclays Business Works

o Barclays Merchants Services


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What personal data kept and where?


APS UK LTD Email:-


All computers kept by APS UK LTD can only be accessed by allocated users, each user have their own personal logon details. All logon details are only retained by the individual user and Director.


The only relevant personnel who have access to the emails do so by also having their own unique logon to the email system. Emails received that are relevant to parking charge notices are copied and placed onto the APS UK LTD back office system, once completed the email is placed in the deleted items folder.


All emails which are older than 6 months are deleted from the system completely.


No personal details are stored on the mobile device.


Personal Data at this point: Photographs of vehicle and vehicle registration:- 


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DVLA: -


APS UK LTD request the Registered Keeper details from the DVLA via an V888 from, the DVLA send the keeper information via the royal mail. Once APS UK LTD receive this information it is upload onto our back-office system, then all paper information is destroyed. APS UK LTD meet all the requirement’s from the DVLA of our processing of the keeper information.


Personal Data at this point: Photographs of vehicle, vehicle registration, name and address of registered keeper received by DVLA:


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3rd Parties (Hire Companies):-


APS UK LTD do not request any personal data from any 3rd party companies. However, if a vehicle which has received a parking charge notice is a hire vehicle, the DVLA will hold the hire company as the registered keeper. When this occurs, and the hire company will receive the postal parking charge notice in which they can legally transfer the liability to the vehicle hirer.


Hire companies will transfer liability by sending APS UK LTD details of the driver to whom they have an agreement with along with their address.

These details are usually received via the post. Once APS UK LTD has receive this information, it is scanned onto the APS UK LTD back office system and the paperwork is then shredded and disposed of appropriately.


Personal Data at this point: Photographs of vehicle, vehicle registration, name and address of vehicle hirer received by hire company:


Transfer of Liability:-


Registered Keepers are legally allowed to give name and addresses of the driver of their vehicle if a contravention has taken place. Vehicle keepers will transfer liability by sending APS UK LTD details of the driver with along with their address. Once APS UK LTD receive this information, it is scanned onto the APS UK LTD back office system and paperwork is then shredded and disposed of appropriately.


Personal Data at this point: Photographs of vehicle and vehicle registration, name and address of vehicle driver received by registered keeper:


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BPA/POPLA:-


APS UK LTD have a contract in place with the British Parking Association (BPA, APS UK LTD, Governing Body). The BPA have an independent appeals service for motorist Parking On Private Land Appeals) POPLA).


Only once and appeal has been declined by APS UK LTD, we Supply the keeper / driver a unique reference number.

If the registered keeper/driver believes that the appeal decision from APS UK LTD is incorrect, they are entitled to appeal to the On Private Land Appeals (POPLA).


Appeals must be submitted to the POPLA within 21 days of the date of the appeal declined letter/email.


Should the registered keeper/driver appeal to the POPLA the discounted amount of £60.00 will be withdrawn.


If the registered keeper/driver appeal to the POPLA and the appeal is upheld, APS UK LTD will cancel the PCN and remove all data from the APS UK LTD back office system. However, should the appeal be dismissed the full amount of £100.00 will be payable.


Personal Data shared at this point If appealed, and NPM defend their case with IAS: Photographs of vehicle, vehicle registration, name and address of registered keeper/driver received by DVLA, any other information that is legitimately relevant to the parking charge notice which will have been additionally supplied by the registered keeper/driver in appeal process:


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Debt Collection Department/Agency:-


APS UK LTD have their own internal collections department and therefore no information is shared with an outside agency if this route is taken (APS UK LTD decided how many they wish to do themselves).


Alternatively: APS UK LTD have a contract’s in place with ZZPS Debt Recovery Agency & DRPL Debt Recovery Plus– APS UK LTD have individual personal logon details to the ZZPS & DRPL website’s. Data is only ever transferred electronically to ZZPS & DRPL.


Once a PCN has reached 28 days or older from the date of the contravention and no appeal has been received, or where an appeal has been received but not accepted and 28 days have accrued from the date the appeal was declined. PCN’s are sent to debt collection. If outsourced to ZZPS or DRPL.


At this point additional charges will be added to the PCN of £60.00 amount of PCN would now stand at £160.00. Further and additional charges may be applied depending upon the course of further action.


Further Action could include, solicitor’s fees and court fees, these charges may not apply.


Personal Data which ZZPS & DPRL has access to, including if appealed: Photographs of vehicle, vehicle registration, name and address of registered keeper received by DVLA, any other information that is legitimately relevant to the parking charge notice which will have been additionally supplied by the registered keeper/driver in appeal process:


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Payments:-


Payments over the telephone in office hours – 9am to 5pm: If you pay over the telephone, APS UK LTD staff have individual logon details to Barclays Merchant Services @ https://payments.epdq.co.uk.  Details will be taken over the telephone, at no point will information be written down. Telephone calls are not recorded, and therefore, data cannot be retrieved once payment has been made.
 
Payments on website:-


If you pay via the APS UK LTD website, you will be directed to PAYPAL website where secure payment can be made. 
 
Payment via customers own on-line banking: -


APS UK LTD own bank details are: - 


Barclays Bank Plc. 


Sort code: 20-10-03


Account Number: 23443493
 
The APS UK LTD bank account is only accessible by the Director of APS UK LTD who has his own personal logon details to the account. APS UKLTD only ever request that when payments are made directly into our account, PAYEES should use the PCN REFERENCE NUMBER ONLY therefore, not providing any personal data themselves on bank statements, these payments will then be allocated correctly. 
 
At any bank:-


By Cash, Cheque or Postal Order; fill in a bank paying slip and make your payment at your local branch or any bank using PCN REFERENCE NUMBER ONLY.  APS UK LTD do not set up direct debits a standing order can be set up by any individual themselves at their own bank. APS UK LTD therefore, do not receive any information to process internally.
 
By post:-


Payment can be sent cheque/postal order made payable to All Parking Services UK Ltd, PO BOX 316, Lytham St Annes, FY8 1GJ and quote PCN REFERENCE NUMBER ONLY on reverse of your payment. DO NOT SEND CASH.
 
Any personal data which is received via the post, once processed onto the computer system is then shredded and correctly disposed of.


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Other Relevant Information


Permits:-


APS UK LTD do no keep any permit details.


Payment Plans:-


For individuals who have received a PCN and have made an agreement with APS UK LTD to make monthly payments. Personal data such as name, address, telephone number and email if requested will be written on an internal payment plan form. This form is kept in the APS UK LTD office in a locked drawer. Only relevant personnel will have access to this folder. Once a payment plan has been completed or payment has not been received and the PCN has been passed over to the debt recovery department, the form will be shredded and disposed of.


Personal Data:- 


Any personal data which is received via the post, once processed onto the computer system is then shredded and correctly disposed of.


Changes to this privacy policy


We have the right to update our privacy policy at any time, due to this we encourage users to frequently check this page for any changes to stay aware of how we are able to help protect the personal information collected.


It is your responsibility to ensure you review this privacy policy and be aware of any modifications.


Please be aware that we may hold your records after your appeal has been considered as we are required to have an effective audit trail and to comply with the regulatory and legislative requirements.


Unfortunately, the transmission of information via the internet is not completely secure, however we do our best to ensure your personal data is safe but cannot guarantee this.


Any transmission of data is at your own risk.


By using this website, you signify your acceptance of this policy.


If you do not agree with this policy please do not use our website.


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Computer Terminals:-


All APS UK LTD, have there own operators & each have there own passwords.

 

Passwords:-


APS UK LTD passwords are a combination using digits, numbers and alphabet.


Retention period:-


Data could be kept for a period of 6 years if APS UK LTD feel they have legitimate grounds to keep the data.


Court if applicable:-


APS UK LTD may consider proceeding to court with any PCN which has been issued. This is not definite and each case which we consider for this will be looked at individually.


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APS UK LTD DO NOT HOLD OR OBTAIN ANY PERSONAL DETAILS OTHER THAN EXPLAINED IN THIS PRIVACY NOTICE.


APS UK LTD DELETE IRRELEVANT INFORMATION RECEIVED IF IT IS NOT RELEVANT TO THE PARKING CHARGE NOTICE.


APS UK LTD DO NOT SELL DATA.


APS UK LTD DO NOT REFUND PAID PARKING CHARGE NOTICES.


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